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Website and Privacy Policy

  1. Introduction
    1. This privacy policy sets out the basis on which we will process any personal data that we collect from you or that you provide to us when you use our websites: http://rsrchxchange.com & http://rsrchx.com (the "Sites") or our desktop or mobile application (together with the Sites, our "Services"). Please read the following privacy policy and the Terms of Use carefully to understand how we use and protect the personal information that you provide to us.
    2. Your use of the Services will be governed by this privacy policy which will be a legal contract between us and you. By browsing or using the Services you are consenting to our processing of your personal data and are agreeing to be legally bound by this privacy policy. If you access our Services by registering for or being provided with an account as either a provider or customer of research services then in addition to the Terms of Use your use of the Services will be subject to the terms and conditions agreed with your company for such account (the "Contract").
  2. Contacting us
    1. Research Exchange Ltd will be the data controller in respect of any personal data that you submit to us or that we collect from you when you use our Services. We are a company registered in England with registered no. 09198842 and registered address at 47 Dorset Street, London W1U 7ND. Our VAT number is 204 0051 82. For more information about us please visit the Sites.
    2. If you would like to know what information we hold about you or if you have any other queries or complaints in relation to this privacy policy, our Services, our contact details are as follows:
    3. Address: Research Exchange Ltd, 47 Dorset Street, London W1U 7ND
    4. Email: info@rsrchxchange.com
    5. Tel: 020 7935 3391
  3. The information that we collect about you via the Services
    1. In order to perform our services:
      1. We will collect any information that you provide to us when you contact us through our Services. This information may include your name, email address, and phone number which will be used for contacting you with further information about our services or improving the Sites.
      2. We will collect any information contained in any correspondence between you and us. For example, if you contact us, we may keep a record of that correspondence. We may also ask you for information when you report a problem with our Services.
      3. We may collect certain information about your visits to our Services and how you use it. This may include your IP address, geographical location, machine identifier information, browser type, referral source, length of visit and number of page views and similar information. We may use this information for a number of purposes including administration of the Services, optimising the use and performance of the Services, or for security purposes. This information may be collected by a third party site analytics service provider on our behalf and may be collected using cookies. For more information on our use of cookies please refer to our Cookie Policy
    2. We may receive information about you from third parties, such as your company pursuant to the Contract. Such information may include your name and email address which we will use for the purpose of account administration.
  4. Use of your information
    1. We will only use the personal information that we collect from you in accordance with this privacy policy.
    2. In addition to the specific uses set out in section 3 above, and either where you consent or where necessary to in order to perform our Services, we may use your information for the following purposes:
      1. to ensure that content from our Services is presented in the most effective manner;
      2. to send you general (non-marketing) commercial communications, such as information about the Services and services provided to you by us at that time;
      3. to refer you to third party service providers where you have requested us to do so or we have been authorised to do so by your Company;
      4. to provide customer service in relation to your use of the Services, to contact you, to deal with enquiries and complaints relating to the use of the Services and to notify you about changes to our services or otherwise pursuant to the Contract;
      5. to develop, improve the Services so as to improve your browsing and viewing experience;
      6. to provide third parties with statistical information about our users but this information will not be able to be used to identify any individual user;
      7. to provide your employer with identifiable information about your use pursuant to the Contract;
      8. to provide you with marketing communications by electronic means (such as email, SMS and/or MMS) about our products, services, events, which you have requested to be sent;
      9. to provide you with marketing communications by post and/or electronic means (such as email, SMS and/or MMS) about our carefully selected third parties products, services, events, special discounts and offers where you have expressly consented to be contacted for such purposes; and
      10. for security purposes, including notifying your company of any security issues.
  5. Disclosure of your information
    1. Other than as expressly set out in this privacy policy or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent.
    2. We may disclose your personal information to:
      1. your company or a third party service provider authorised by your company to monitor your use of the Services pursuant to the Contract and you will need to consult your company’s privacy and mobile device policies to find out how they collect and use your personal information;
      2. any third party so that they can provide you with marketing communications by post and/or electronic means (such as email, SMS and/or MMS) about their own products, services, events, special discounts and offers, which you have requested to be sent or which may be of interest to you, where you have expressly consented to be contacted for such purposes; and
      3. any person to whom disclosure is necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law (including without limitation to any court, regulator or other relevant authority).
  6. Third party content, websites and contributors
    1. Our Sites may contain content and links to other websites and microsites that are operated by third parties. In addition, advertisements contained on our Sites may operate as links to that advertiser’s website, and such advertisers and third parties may also use and place cookies on your computer.
    2. We do not control these third party websites, advertisements and cookies: this privacy policy does not apply to them and we are not responsible or liable for them in anyway. Any information such third parties collect by virtue of you clicking on a third party link on our Sites will be collected and used in accordance with the privacy policy of that third party. Please therefore consult the terms and conditions and privacy policy of those third party websites and microsites to find out how they collect and use your personal data and to establish whether and for what purpose they use cookies.
  7. Security and data retention
    1. We employ appropriate technological and operational security measures to protect against any unauthorised access to or any unlawful processing of any personal information about you that we hold. We will retain your information for as long as is necessary to provide any services to you or for a reasonable period or as long as the law otherwise permits.
    2. Data transmission over the internet is inherently insecure, and although we employ appropriate technological and organisational security measures to protect your data from unauthorised access we cannot guarantee the security of any data sent over the internet.
  8. International data transfers
    1. Our servers are situated in Ireland, however we collect data from wherever users are situated. The information that we collect will therefore be transferred to Ireland from any other country in which you may be located. In addition, our service providers may provide data processing services on our behalf. These companies may be located in, or use IT equipment located in, countries different to that in which your information is collected. Where this is the case, we will take steps to ensure that your information receives an equivalent level of protection.
  9. Your rights
    1. You are entitled to know what personal data we hold about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. You are also entitled to request that we send you a copy of the personal data we hold about you, and we will send this to you in a commonly used and machine-readable format. In certain limited circumstances you may also be entitled to request that we stop processing or delete certain information that we hold about you.
    2. If you have any questions about the personal information that we hold about you or would like to make any requests in relation to it, please contact us using the contact information provided in section 2 above. Where we are entitled by applicable law to charge a fee to meet our costs in providing you with details of the information we hold about you, we will let you know, and we may also require you to provide us with appropriate identification before we comply with this request.
    3. You may request that we cease sending you any marketing information at any time by notifying us in writing or following any “unsubscribe” instructions included in any marketing communications which we send to you.
  10. Changes to our privacy policy
    1. We reserve the right to make changes to this privacy policy from time to time. Any such changes to this policy will be posted to our Services and if we consider it to be appropriate we will notify you of any material changes by e-mail. Your use of the Services will be subject to the most recent version of this privacy policy posted on the Services.
  11. General
    1. This privacy policy does not create or infer any rights that are enforceable by any person who is not a party to it.
    2. We may transfer our rights and obligations under this privacy policy to another organisation, but this will not affect your rights or our obligations under this privacy policy. You may only transfer your rights or obligations under this privacy policy to another person if we agree in writing.
    3. If we decide not to exercise or enforce any right that we have against you at a particular time, then this does not prevent us from later deciding to exercise or enforce that right.
    4. Each of the terms of this privacy policy operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.
    5. This privacy policy and any non-contractual obligations arising out of them shall be governed by and construed in accordance with English law. To the extent that the law of the country in which you are resident permits you agree to submit to the exclusive jurisdiction of the English courts.