Research Exchange Ltd will be the data controller in respect of any personal data that you submit to us or that we collect from you when you use our Services. We are a company registered in England with registered no. 09198842 and registered address at 3-11 Eyre Street Hill, London EC1R 5ET. Our VAT number is 204 0051 82. For more information about us please visit the Sites.
Address: Research Exchange Ltd, 3-11 Eyre Street Hill, London EC1R 5ET
Tel: 020 7935 3391
The information that we collect about you via the Services
In order to perform our services:
We will collect any information that you provide to us when you contact us through our Services. This information may include your name, email address, and phone number which will be used for contacting you with further information about our services or improving the Services.
We will collect any information contained in any correspondence between you and us. For example, if you contact us, we may keep a record of that correspondence. We may also ask you for information when you report a problem with our Services.
We may receive information about you from third parties, such as your company pursuant to the Contract. Such information may include your name and email address which we will use for the purpose of account administration.
Use of your information
In addition to the specific uses set out in section 3 above, and either where you consent or where necessary to in order to perform our Services, we may use your information for the following purposes:
to ensure that content from our Services is presented in the most effective manner;
to send you general (non-marketing) commercial communications, such as information about the Services and services provided to you by us at that time;
to refer you to third party service providers where you have requested us to do so or we have been authorised to do so by your Company;
to provide customer service in relation to your use of the Services, to contact you, to deal with enquiries and complaints relating to the use of the Services and to notify you about changes to our services or otherwise pursuant to the Contract;
to develop, improve the Services so as to improve your browsing and viewing experience;
to provide third parties with statistical information about our users;
to provide your employer with identifiable information about your use pursuant to the Contract;
to provide you with marketing communications by electronic means (such as email, SMS and/or MMS) about our products, services, events, which you have requested to be sent;
to provide you with marketing communications by post and/or electronic means (such as email, SMS and/or MMS) about our carefully selected third parties products, services, events, special discounts and offers where you have expressly consented to be contacted for such purposes; and
for security purposes, including notifying your company of any security issues.
Disclosure of your information
We may disclose your personal information to:
your company or a third party service provider authorised by your company to monitor your use of the Services pursuant to the Contract and you will need to consult your company’s privacy and mobile device policies to find out how they collect and use your personal information; and
any person to whom disclosure is necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law (including without limitation to any court, regulator or other relevant authority).
Third party content, websites and contributors
Our Sites may contain content and links to other websites and microsites that are operated by third parties.
Security and data retention
We employ appropriate technological and operational security measures to protect against any unauthorised access to or any unlawful processing of any personal information about you that we hold. We will retain your information for as long as is necessary to provide any services to you or for a reasonable period or as long as the law otherwise permits.
Data transmission over the internet is inherently insecure, and although we employ appropriate technological and organisational security measures to protect your data from unauthorised access we cannot guarantee the security of any data sent over the internet.
International data transfers
Our servers are situated in Ireland, however we collect data from wherever users are situated. The information that we collect will therefore be transferred to Ireland from any other country in which you may be located. In addition, our service providers may provide data processing services on our behalf. These companies may be located in, or use IT equipment located in, countries different to that in which your information is collected. Where this is the case, we will take steps to ensure that your information receives an equivalent level of protection.
You are entitled to know what personal data we hold about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. You are also entitled to request that we send you a copy of the personal data we hold about you, and we will send this to you in a commonly used and machine-readable format. In certain limited circumstances you may also be entitled to request that we stop processing or delete certain information that we hold about you.
If you have any questions about the personal information that we hold about you or would like to make any requests in relation to it, please contact us using the contact information provided in section 2 above. Where we are entitled by applicable law to charge a fee to meet our costs in providing you with details of the information we hold about you, we will let you know, and we may also require you to provide us with appropriate identification before we comply with this request.
You may request that we cease sending you any marketing information at any time by notifying us in writing or following any "unsubscribe" instructions included in any marketing communications which we send to you.
If we decide not to exercise or enforce any right that we have against you at a particular time, then this does not prevent us from later deciding to exercise or enforce that right.